Troubleshooting

Get quick answers to common questions. If your question isn't covered here, go to the specific page where you're experiencing difficulty and click Help in the upper-right corner. You'll also find tons of info in our FAQ.

I keep re-filing pages, but they stay in the same place. What gives?
Why doesn't the Top 10 show my top ten pages?
How can I easily get back to Backflip?
I leave the page description blank, but later I see one appears. Why?
I saved more Bookmarks or Favorites in my browser. How do I update Backflip?

I keep re-filing pages, but they stay in the same place. What gives?
When you re-file pages in My New Pages, before going to the next screen you need to click Save Changes for your changes to stick.

Why doesn't the Top 10 show my top ten pages?
The Web pages in My Top Ten get ranked as you click on them from your Backflip directory -- not by clicking them from outside of Backflip or by manually typing their URLs in your browser. Here's how the Top 10 works.

The Top 10 on your My Folders home page includes the specific Web pages that you visit the most from Backflip.

The Top 10 within a specific folder (in My Folders) includes the sites that all Backflip members visit the most within that specific topic.

The Top 10 in My Sites A-Z includes the Web sites, or domains, that you use the most. You may have saved multiple pages from one site. And if you use them a lot, it's likely that you'll see their common domain in the Top 10 of My Sites A-Z.

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How can I easily get back to Backflip?
Quickly get to your personal directory through a few different ways. Check out these four suggestions.

#1: Click a Button. Place a new button on your browser's toolbar, next to your Backflip It! button.

Follow the same basic instructions you used when you added the Backflip It! button to your browser. Click here to see the instructions called "Adding Backflip to Your Browser."

However, drag this Backflip Home link rather than the link on the page.

#2: Click the Backflip Logo. Right after you click the Backflip It! button on your browser, click the Backflip logo in the upper left corner of the pop-up window. That brings you straight to your personal directory.

#3: Type.
Type "backflip.com" in your browser. Most browsers remember your URLs; so after the first time you type it, you'll only need to type the first few letters in the future.

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I leave the page description blank, but later I see one appears. Why?
If you want your description field to stay blank, we recommend typing a single character in the field as a placeholder, such as a period (.).

Here's how it works otherwise. After you backflip a Web page, Backflip scans that page for important information (such as its description and keywords). If you leave the description blank when you backflip a page, Backflip will include the description it finds when it scans the page later.

Note: if you write your own description, Backflip will not overwrite it with the description from the Web page. This is your Web. We only help you manage it.

I saved more Bookmarks or Favorites in my browser. How do I update Backflip?
If you've saved pages to your Bookmarks or Favorites file, and did not backflip these pages to your Backflip directory, you can easily add these additional pages to your directory using the Add Favorites or Bookmarks feature.

At the top of Backflip, click Get Tools. Click the Add Bookmarks (Netscape) or Add Favorites (Internet Explorer) tab. Click Show Me. Follow the instructions to add your Bookmarks or Favorites to Backflip.

Note the following about adding your Bookmarks or Favorites:

• The Bookmarks or Favorites that you previously added to your Backflip directory may have included folders. If you save more Bookmarks or Favorites in those folders and then add them to Backflip, the Bookmarks or Favorites will be added to the same folders in Backflip.
• If you have moved a page to another folder on your Backflip directory, but left it in its original folder in your Bookmarks or Favorites, when you add it again it will be added to the original folder in Backflip.
• Any pages in your Bookmarks or Favorites that are un-filed will be filed into your "Everything Else" folder.

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